Substance Education Institute respects the privacy of customers and visitors to our websites and learning management systems and other sites, all of which are governed by this Privacy Policy and our Terms & Conditions.
This policy governs the collection of information at the websites that link to it, as well as any information we may receive about you. For purposes of this policy, our website includes by definition, any web pages, interactive features, applications, widgets, blogs, social networks, social network “tabs,” or other online or wireless offerings that post a link to this policy, whether accessed via computer, mobile device or other technology, manner or means.
While offering our website users the advantages and convenience of web-based technologies, we also strive to employ practices that ensure information collected about our customers and visitors is used conscientiously and appropriately.
This policy does not apply to information that you may provide to us, or that we may obtain, other than through our website, such as over the phone, by mail, or in person.
WHAT INFORMATION IS COLLECTED ON OUR WEBSITE?
We collect personal information such as your contact information (e.g., name, e-mail address, log-in information) and billing information, when necessary (e.g., payment card number). When submitting personal information on an online form, we will identify which fields are required in order to fulfill your request. Additionally, our web server automatically collects click-stream information such as the address (or “URL”) of the website that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you have entered on our website.
While shopping or visiting our website, we may ask that you provide certain information. For example, we request personal information when you purchase products or services, sign up for our newsletter, participate in a contest or survey or contact us with a question or concern.
HOW DO WE USE THE INFORMATION COLLECTED?
We use the information you provide in order to fulfill requests for products, services or information and measure and improve the effectiveness of our website, our marketing endeavors or our products or services.
HOW DO WE PROTECT CUSTOMER INFORMATION?
While we endeavor to protect the security and integrity of sensitive personal information collected on our website, due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that any information, during transmission through the Internet or while stored on our system or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers.
DO WE USE “COOKIES” AND OTHER TRACKING TOOLS?
We use technologies on our website to prevent fraud, improve security, assess website performance, deliver content to you that is relevant to what you view on our website and elsewhere on the web, and provide you with enhanced functionality.
A cookie is a small data file that a website may send to your browser and that may then be stored on your device. Our website uses cookies to simulate a continuous connection. Our cookies let us identify you when you use our website and “remember” information about your preferences and past visits, and allow you to move within areas of our website without reintroducing yourself. Most browsers can be set to detect cookies and give you an opportunity to reject them, but refusing cookies may, in some cases, inhibit or preclude your use of our website or its features. To learn more about the use of cookies, including how to manage or delete them, click here. HTML (the language some websites are coded in) may be used to store information on your computer or device about your website usage activities. This information can be retrieved by us to determine how our website is being used by our visitors, how it can be improved, and to customize it for our users.
A pixel tag (also known as a “clear GIF” or “web beacon”) is a tiny image – typically just one-pixel – that can be placed on a Web page or in our electronic communications to you in order to help us measure the effectiveness of our content by, for example, counting the number of individuals who visit us online or verifying whether you’ve opened one of our emails or seen one of our web pages.
Our website may also use other technologies to track which pages on our website our visitors view. This non-identifiable click-stream data helps us understand how visitors use our website. Our web server automatically collects the address of the website that you came from before visiting our website, which browser you used to view our site and any search terms you have entered on our site. Among other things, this information enables Google to generate analytics reports on the usage of our website.
DO WE USE THIRD PARTY SERVICE PROVIDERS?
Our website may use third party service providers to serve ads, send e-mails and analyze website traffic on our behalf. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and e-mails. They may also use information about your visits to this and other websites so that we can provide advertisements about goods and services of interest to you. For this purpose, we may also provide these third-party service providers anonymous information about your site navigation and purchases.
WILL WE DISCLOSE THE INFORMATION IT COLLECTS TO OUTSIDE PARTIES?
We do not sell, trade, or rent your personal information to outside parties. In addition to the kinds of information sharing you might expect, such as displaying what you voluntarily post to public areas on our website, we may share your information:
when we believe in good faith that disclosure is necessary to protect our rights or property, protect your safety or the safety of others, investigate fraud or respond to a government, judicial or other legal request, or to comply with the law;
with credit bureaus, such as late payments, missed payments, or other defaults on your account; and
in connection with a corporate change or dissolution, including for example a merger, acquisition, reorganization, consolidation, bankruptcy, liquidation, sale of assets or wind down of business.
Also, we may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will not include your name or contact information.
WHAT ARE THE INFORMATION POLICIES OF DATA COLLECTED ON SOCIAL MEDIA PAGES AND FEATURES?
We may maintain presence on several social networking and blogging platforms and we also incorporate some third-party social networking features onto our website. Through these platforms and features, we receive some personal information about you and your use of social media. This Privacy Policy applies to that information as well. In addition, third party social networking platforms have their own privacy policies that explain how the third parties that provide them will use and protect your information. In accordance with those policies (and your privacy settings within your social networking accounts) information about your activities on our website (such as “Mary Jane ‘likes’ our brick”) may be published to your social network.
HOW MAY CUSTOMERS REVIEW THEIR INFORMATION OR REQUEST A CHANGE OF INFORMATION?
Requests to change or review information may be sent to us using the contact information below.
HOW CAN CUSTOMERS OR VISITORS BECOME INFORMED ABOUT CHANGES TO THE PRIVACY POLICY STATEMENT?
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. In some cases (for example, if we significantly expand our use or sharing of your personal information), we may also tell you about changes by additional means, such as by sending an e-mail to the e-mail address we have on file for you. In some cases, we may request your consent to the changes.
YOUR CALIFORNIA PRIVACY RIGHTS
Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of personal information, such as name, email and mailing address and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes and (b) the names and addresses of all such third parties. To request the above information, please contact us at info@substanceei.com. We will respond to these requests within thirty (30) days. Requests that come by other means may result in a delayed response.
HOW DO YOU CONTACT US?
Please visit our website Substance Education Institute.com and use our contact page.
Effective Date: December 1, 2019